From basic inquiries to intricate details, we’ve collated the most common queries from our user base.
Below are answers to the most common questions about our game top-up and digital gift card services. If you have other questions, please contact our customer service.
1.How long does it take for game recharge to arrive?
Game recharge will arrive within about 10 minutes after successful payment. During peak recharge periods or system upgrades and other special time periods, there may be delays or failures in arrival, expected to arrive within 24 hours or automatic refund. If you have any objections to your personal order, you can contact customer service for processing.
2.What to do if game recharge information is entered incorrectly?
Important reminder: The trading platform is not responsible for any erroneous purchases caused by users’ negligence, providing false or incorrect information, etc. Once an order is completed, it cannot be canceled or refunded.
Please note:
1. Please carefully check the recharge information before payment: game account ID, user name, server, to avoid erroneous recharge issues.
2. Due to service provider requirements, once a recharge order is completed, it cannot be canceled or refunded. You can initiate a new recharge, but the trading platform is not responsible for erroneous purchase issues.
3. If the game ID is entered incorrectly, leading to inability to recharge the game, the order will be automatically refunded after confirming that the game ID and other information are entered incorrectly.
If you have any issues with your personal recharge order, you can contact customer service for processing.
3.What to do if game recharge has not arrived?
If the game recharge has not arrived and the order has not been refunded, please provide proof of successful payment and non-arrival, and contact customer service for processing. If the platform customer service verifies that the recharge has not arrived in the game, they will process the refund for you.
4. What should I do if the top-up is not received?
Please check if your in-game ID is correct first. If the ID is correct but the top-up still does not arrive, contact our customer service with your order number and in-game ID, and we will verify and resolve it for you as soon as possible.
5.Why is there a deduction in the account when the order fails?
If the order is in a payment failure status, it means we have never received the payment you made.
In general, if there is a deduction in your account, it may just be a temporary hold status, and the held amount is expected to be refunded to you within 1 to 7 working days, depending on the payment channel or your bank’s processing speed.
However, due to the special nature of some payments, such as cryptocurrency payment methods, in some cases, overpayments or incorrect payments do not support reverse refunds. Please understand.
If you have any questions, please contact customer service for assistance.
6.Are there any additional or hidden fees?
No, the price you see is the final price. Any additional fees will be charged by your bank or payment provider.
